📋 Steps to Delete Your Account
Open the App
Launch Phonixo Reader on your device and make sure you are signed in with your account. Guest accounts do not have the delete option.
Go to Settings
Tap the Settings icon (gear icon) from the home screen or the app menu to open the Settings page.
Scroll to "Delete Account"
Scroll to the bottom of the Settings page and tap the Delete Account card. It is highlighted in red with a trash icon.
Confirm Deletion
A confirmation dialog will appear explaining what will be permanently deleted. Tap Delete account to confirm.
💡 Tap "Cancel" at this step if you change your mind — nothing is deleted yet.Account Deleted
Your account and all associated data are permanently deleted. You will be automatically signed out and returned to the login screen.
🗂️ What Data Gets Deleted
Account & Profile
Your name, email address, and login credentials are permanently removed from our systems.
Learning Progress
All completed levels, word mastery records, and learning milestones are deleted.
Stars & Achievements
Earned stars, badges, and any in-app rewards associated with your account are removed.
Custom Word Lists
Any word lists or custom content linked to your account are permanently deleted.
Authentication Data
Your Google or Apple sign-in link is disconnected and removed from our Firebase authentication system.
💡 What Happens After Deletion
Immediately Signed Out
You are logged out of the app as soon as deletion is complete.
No Recovery
Deleted data cannot be recovered. There is no grace period or undo option.
No Refunds
Subscriptions or purchases are not refunded upon account deletion.
Fresh Start
You can sign up again with the same email, but all previous progress will be gone.
✉️ Need Help?
If you are having trouble deleting your account, or if you would like us to delete your data on your behalf, please contact our support team.
Contact Support